Always-on support, coast to coast.
A real engineer answers your call — every hour of every day. SLA-backed response, scheduled inspections and remote diagnostics included.
24/7 Support Line
Speak to a Tier 2 technician at any hour — no menus, no scripts.
On-Site Response
SLA-backed dispatch from regional service hubs. Most GTA sites under 4 hours; national coverage same-day.
Remote Diagnostics
Most issues resolved without a truck roll. Encrypted remote access on every supported system.
Pick the plan that fits your operation
Essential
For single-site operations
- Annual inspection
- Business-hours support
- Next-business-day on-site
- Remote diagnostics
Professional
For multi-site enterprises
- Quarterly preventative inspections
- 24/7 support line
- 4-hour on-site SLA (GTA)
- Remote diagnostics & monitoring
- Quarterly health reporting
Enterprise
For mission-critical sites
- Monthly preventative inspections
- Dedicated technical account manager
- 2-hour on-site SLA
- Spare-equipment depot
- Custom reporting & audits
Frequently asked questions
What's a typical response time?
Most GTA sites are responded to within 4 hours. National Enterprise SLA is 2 hours from priority dispatch.
Do you support equipment we didn't install?
Yes — after a one-time site audit, we'll take over service on most major brands.
Is monitoring ULC-listed?
Yes. DENSA monitoring is ULC-listed for fire & burglar signals nationwide.
Can we self-administer access control?
Absolutely. We hand over admin tools, training and documentation to your team.
Need a hand right now?
Reach our 24/7 support team — we'll be on it in minutes.