Delivery & Returns

# Shipping & Returns

Transparent policies, easy exchanges, and reliable delivery — because your experience matters as much as your garment.

✦ Free shipping ✦ ✦ Free shipping ✦ ✦ Free shipping ✦
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### Free Shipping

Enjoy free standard delivery on all orders above ₹999 anywhere in India. For orders below ₹999, a nominal delivery charge of ₹79 applies. Expedited delivery options are available at checkout for an additional fee.

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### Fast Dispatch

All orders are carefully packed and dispatched within 1–2 business days of order confirmation. You will receive your tracking details via WhatsApp or email as soon as your order is shipped.

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### 7-Day Exchange

We offer a hassle-free 7-day exchange policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags intact. Size exchanges are subject to stock availability.

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### Dedicated Support

Our team is available to assist you with any shipping or return queries. Reach us via WhatsApp, email, or the contact form — we aim to respond to all inquiries within 24 business hours.

## Delivery Information

Delivery Type | Estimated Time | Charges | Coverage
--- | --- | --- | ---
Standard Delivery | 5–7 Business Days | Free on orders ₹999+ / ₹79 below ₹999 | All major cities & towns across India
Expedited Delivery | 2–3 Business Days | ₹149 (additional) | Select metro cities
Remote Area Delivery | 7–10 Business Days | ₹79 standard / ₹149 expedited | Tier 3 cities & rural areas

## How the Exchange Process Works

1

### Contact Us Within 7 Days

Reach out to us within 7 days of receiving your order via WhatsApp (+91-XXXXXXXXXX) or email (info@rvira.com). Share your order details, the item you wish to exchange, and the reason for the exchange.

2

### Pack the Item Securely

Ensure the item is unworn, unwashed, and in its original condition with all tags intact. Pack it securely in the original packaging or a sturdy box to avoid damage during transit.

3

### Ship the Item Back

Ship the item to our address using a trackable courier service. Please share the courier details (tracking number and courier name) with our team via WhatsApp or email after dispatch. Return shipping costs are borne by the customer.

4

### Receive Your Exchange

Once we receive and inspect the returned item (typically within 2–3 business days of receipt), we will process your exchange and dispatch the replacement. You will receive tracking details for your new shipment.

### Important Note on Returns & Refunds

Currently, RVIRA operates on an exchange-only policy — we do not offer cash refunds. Exchanges are available for size-related issues or manufacturing defects reported within 7 days of delivery. Items that show signs of wear, washing, damage, or alteration will not be accepted for exchange. Sale items and heavily discounted products are not eligible for exchange unless they have a manufacturing defect. For any concerns about your order, please contact our team immediately and we will do our best to assist you.

## Exchange Eligibility

#### ✓ Eligible for Exchange

- Unworn, unwashed items with original tags
- Items in original packaging
- Size exchange requests
- Items with manufacturing defects
- Wrong item delivered
- Requests within 7 days of delivery

#### ✗ Not Eligible for Exchange

- Worn or washed items
- Items without original tags
- Items altered or customised
- Sale or clearance items (unless defective)
- Requests beyond 7 days of delivery
- Items damaged due to improper care

## Frequently Asked Questions

How long does delivery take across India? +

Standard delivery takes 5–7 business days to most cities and towns across India. For remote or rural areas, it may take 7–10 business days. Expedited delivery (2–3 business days) is available for select metro cities at an additional charge of ₹149.

How will I receive my tracking details? +

Once your order is dispatched (within 1–2 business days of confirmation), we will send your tracking number and courier details via WhatsApp and/or email. You can use this to track your shipment directly on the courier's website.

Can I exchange for a different product, not just a size? +

Currently, exchanges are primarily for size replacements of the same product or for items with manufacturing defects. If you wish to exchange for a different product, please contact our team — we will do our best to accommodate your request depending on availability and circumstances.

What if I received a damaged or incorrect item? +

We sincerely apologise if you received a damaged or incorrect item. Please contact us within 48 hours of delivery with photographs of the item and packaging via WhatsApp (+91-XXXXXXXXXX) or email (info@rvira.com). We will arrange a replacement at no extra cost to you and prioritise resolution.

Do you ship outside India? +

Currently, RVIRA ships within India only. We are working towards expanding our delivery to international locations in the near future. Please contact us if you are based outside India and wish to enquire about a specific order — we will try our best to assist.

### Still Have Questions?

Our team is happy to help with any shipping, delivery, or exchange queries.

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