Legal

# Privacy Policy

How RVIRA collects, uses, and protects your personal information.

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Last Updated: January 2017

At RVIRA by R V Enterprises, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

### 1. Information We Collect

We collect information you provide directly to us, including:

- Name, email address, phone number, and postal address when you create an account or place an order
- Payment information (processed securely through our payment partners)
- Communication preferences and correspondence with our customer care team
- Information provided when subscribing to our newsletter or participating in promotions

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour on our site.

### 2. How We Use Your Information

We use the information we collect to:

- Process and fulfil your orders, including sending confirmation and delivery updates
- Provide customer support and respond to your inquiries
- Send promotional communications, new arrivals, and offers (with your consent)
- Improve our products, website, and customer experience
- Comply with legal obligations and prevent fraudulent activity

### 3. Sharing Your Information

RVIRA does not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, delivering orders, and sending communications — all subject to strict confidentiality agreements.

We may also disclose information when required by law or to protect the rights and safety of RVIRA, our customers, or the public.

### 4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology.

### 5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect some website functionality.

### 6. Your Rights

You have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent

### 7. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 7 years for accounting and tax compliance purposes.

### 8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

### 9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

RVIRA by R V Enterprises
Email: info@rvira.com
Phone: +91-XXXXXXXXXX

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