Response Time
< 2 hrs
Business hours avg.
Satisfaction Score
98%
Post-support rating
Get In Touch

# Let's start a conversation

Whether you're evaluating Aurum, need support, or want to explore a partnership — our team is ready to help.

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## We'd love to hear from you

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### Other ways to reach us

Our team spans New York, London, and Singapore — always within reach across every timezone.

✉
Email
hello@aurum.io
support@aurum.io (technical)
☏
Phone
+1 (800) 287-6742
Mon–Fri, 9am–6pm EST
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Live Chat
Available in-app
Average response: 4 minutes
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Headquarters
350 Fifth Avenue, New York
Also: London · Singapore
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350 Fifth Avenue, New York, NY 10118

Quick Answers

## Common questions

#### How quickly can I get started?

Most teams are live in under 15 minutes. Our onboarding wizard guides you step by step — no engineering resources required for most setups.

#### Is my data secure?

Yes. We are SOC 2 Type II certified, GDPR compliant, and use AES-256 encryption at rest and in transit. Enterprise plans include SSO and custom data residency.

#### Do you offer a free trial?

Yes — 14 days free on any plan, with full feature access. No credit card required. You can upgrade, downgrade, or cancel at any time with no lock-in.

#### Can I import existing data?

Absolutely. We support CSV imports, direct database connections, and migrations from Mixpanel, Amplitude, Heap, and 20+ other platforms. Enterprise customers receive dedicated migration support.

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