Got Questions?

# Frequently Asked Questions

Find answers to the most common questions about our services, pricing, and the therapy process.

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General FAQs
What types of therapy does MindCare offer? +
We offer a wide range of evidence-based therapies including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), EMDR for trauma, mindfulness-based therapy, couples and family counseling, and psychiatric medication management.
How do I know which therapist is right for me? +
We start with a free 15-minute consultation to understand your needs, preferences, and goals. Our clinical team then matches you with the best-suited therapist from our network of 45+ licensed professionals.
Is everything I share kept confidential? +
Absolutely. All sessions are protected under HIPAA and strict therapist-patient confidentiality laws. Information is only shared in rare circumstances required by law (e.g., imminent risk to safety).
How long does therapy typically take? +
This varies significantly by individual and concern. Some clients see meaningful progress in 8–12 sessions; others benefit from longer-term support. Your therapist will discuss a personalized treatment timeline during your first session.
Do you treat children and adolescents? +
Yes. We have specialized therapists experienced in working with children (ages 5+), teens, and young adults. Family involvement is encouraged and customized to each child's needs and age.
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Pricing & Insurance
Does insurance cover my sessions? +
MindCare accepts most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealth, and Medicare. Our billing team verifies your benefits before your first appointment at no charge to you.
What is your cancellation policy? +
We require 24-hour advance notice for cancellations. Sessions cancelled with sufficient notice are rescheduled free of charge. Late cancellations (under 24 hours) may incur a 50% session fee.
Do you offer sliding scale fees? +
Yes. We are committed to making mental health care accessible. Sliding scale fees are available for qualifying individuals based on household income. Contact us to learn more and apply.
Can I use FSA/HSA funds for therapy? +
Yes! Therapy services are typically FSA/HSA eligible. We can provide itemized receipts and superbills to submit for reimbursement or FSA/HSA payment.
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Technical FAQs
What platform is used for teletherapy? +
We use a HIPAA-compliant, end-to-end encrypted video platform. You'll receive a private session link via email before each appointment. No downloads are required — it works in any modern web browser.
What devices can I use for online sessions? +
Any device with a camera, microphone, and internet connection works — smartphone, tablet, laptop, or desktop computer. We recommend a stable Wi-Fi connection and a quiet, private space for the best experience.
How is my data and privacy protected? +
All data is encrypted at rest and in transit using AES-256 encryption. Our platform is fully HIPAA and GDPR compliant. We never sell or share your personal health information with third parties.
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Call Us Anytime
+1 (800) 555-MIND
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Email Support
hello@mindcare.com
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Our Location
123 Wellness Ave, New York
Get in Touch