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# Questions? We have answers.

Everything you need to know about Aurum, our plans, security, and how to get the most out of the platform.

01

## General Questions

What is Aurum?
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Aurum is an all-in-one premium SaaS platform combining workflow automation, real-time analytics, team collaboration, and enterprise security. Trusted by 500+ organisations across 40 countries.
Who is Aurum built for?
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Aurum is built for ambitious mid-market and enterprise organisations that need powerful, reliable tooling without compromise. We serve teams from 5-person startups to Fortune 500 companies across every industry.
How is Aurum different from competitors?
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Aurum combines analytics, automation, collaboration, and security in one beautifully designed platform. Our sub-500ms query performance, AI-powered anomaly detection, and white-glove onboarding set us apart. Competitors make you stitch together 4–6 separate tools to match what Aurum delivers out of the box.
Is there a free trial available?
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Yes — all plans begin with a 14-day free trial with full feature access. No credit card is required to start. You can explore every capability before making any commitment.
Can I import data from other tools?
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Absolutely. We support CSV/Excel imports, direct database migrations, and one-click migration from platforms like Mixpanel, Amplitude, Heap, and Tableau. Enterprise customers receive dedicated migration support at no extra cost.
What kind of onboarding support do you provide?
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Starter and Pro plans include access to our comprehensive documentation, video tutorials, and community forum. Pro plans also receive a dedicated onboarding call. Enterprise customers receive white-glove onboarding with a dedicated solutions architect for up to 8 weeks.
02

## Pricing Questions

How does pricing work?
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Pricing is based on your plan tier (Starter at $49/mo, Pro at $149/mo, or Enterprise custom) and your monthly event volume. All plans include unlimited team members. Annual billing saves 20%.
What happens if I exceed my event limit?
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We will notify you at 80% and 100% of your monthly limit. No data is lost — events are queued. You can upgrade your plan instantly from your dashboard or purchase additional event packs without changing your base plan.
Can I cancel or change plans at any time?
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Yes, with no penalties. Cancel or change plans anytime from your account settings. For monthly plans, you retain access until the end of the billing cycle. Annual plans can be cancelled with a prorated refund within the first 30 days.
Do you offer discounts for startups or nonprofits?
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Yes. Qualifying startups (under $1M ARR and under 2 years old) receive 90% off for the first 12 months through our Startup Program. Registered nonprofits receive 50% off all plans permanently. Contact our team with verification to apply.
What payment methods do you accept?
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We accept all major credit and debit cards via Stripe. Enterprise customers can pay by invoice with NET 30 terms. We support billing in USD, EUR, GBP, AUD, SGD, and 12 additional currencies.
03

## Technical Questions

Which programming languages does your SDK support?
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We have official SDKs for JavaScript/TypeScript, Python, Ruby, Go, PHP, Java, Swift, and Kotlin. Our universal REST API supports any other language or platform. All SDKs are open-source and maintained on GitHub.
Is Aurum GDPR and CCPA compliant?
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Yes, fully. We are GDPR compliant, CCPA compliant, SOC 2 Type II certified, and HIPAA-eligible for qualifying healthcare plans. We offer data residency in the EU, US, and APAC regions to meet your localisation requirements.
What is the performance impact of the Aurum SDK?
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Negligible. Our JavaScript SDK is under 9KB gzipped. All tracking is async and non-blocking — events are batched and sent in the background. We consistently measure under 1ms overhead per tracked event in production environments.
What is your uptime SLA?
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We guarantee 99.9% uptime for Starter and Pro plans, and 99.95% for Enterprise plans. Our live status page at status.aurum.io provides real-time system health and historical incident data.
Can I self-host Aurum?
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Self-hosting is available exclusively for Enterprise customers with specific data sovereignty or compliance requirements. Contact our enterprise team for details on private cloud and on-premise deployment options.
How does data retention work?
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Starter plans retain event data for 12 months. Pro plans retain data for 24 months. Enterprise plans have fully configurable retention policies from 1 to 7 years. Raw event exports are available on all plans at any time.
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